Operational intelligence for IT services

Complex operations.
Clear decisions.

We help IT service providers improve SLA performance, capacity and margin through process, data and automation.

Request a diagnostic→Explore our approach

10 days · From data to an action plan

A proven operational track record

$1.8Msavings delivered

$12Mservice portfolio managed

3,000+users supported

12 monthswithout an SLA miss

01 / THE PROBLEM

The data exists. Clarity does not always follow.

Tickets, SLAs, capacity and cost live across different systems. Reporting consumes time and risks surface once they are escalations. We connect process and data to reveal what needs a decision.

01Backlog and SLA risk detected too late
02Manual reports dependent on one person
03Capacity, demand and margin without one shared view

02 / SERVICE OPERATIONS DIAGNOSTIC

Ten days to find where performance is being lost.

A short, partner-led engagement. We analyse one operational flow and an anonymised data export. We deliver decisions that can be applied—not an endless presentation.

Founding price€950 / $1,100First three diagnostics · plus applicable tax

Executive view of SLA and backlog

Capacity and demand analysis

Process and friction map

Prioritised automation plan

03 / IDEAL CLIENT

For operations with volume that now need control.

B2B IT support and managed service providers

30–150 employees and multiple recurring contracts

More than 500 tickets or requests per month

Manual reporting, growth or pressure on SLA and margin

04 / THE FIRM

Corporate experience. Partner attention.

Borja Marin

Partner, Operations & Transformation

More than ten years leading service delivery, ITSM, change and multinational operations. Prosci Certified Practitioner, with experience across Google projects including YouTube, Technical Solutions and SiteLinks.

Anastasiia Gorbunova

Partner, Data & Operational Intelligence

Analytics leadership, SQL and Excel applied to reliable models and operational decisions, with experience across Google projects including YouTube, Technical Solutions and SiteLinks.

We work in Spanish, English, German, Polish, Russian and Ukrainian.

START WITH A CONVERSATION

Which part of your operation needs greater clarity?

In 30 minutes we assess whether the problem is right for our diagnostic. If we cannot add value, we will say so directly.

Request a conversation→Or write to borja.marin.rosas@gmail.com